For the purposes of this terms and conditions, the term “You” / “Client” / means and includes the person who made the payment and confirm the booking. “Passenger” means the person in whose name the booking is created and who is entitled to receive the services reserved under that booking. The term “We” / “Company” refers to Syandan Aviation Private Limited, its employees, crew, representatives, and authorised service providers.
All helicopter operations are strictly subject to weather, visibility, Air Traffic Control (ATC), technical conditions, government/temple/local authority restrictions, DGCA regulations, and other operational factors. Accordingly, delays, change in itinerary, rescheduling, or cancellation may occur at any time without prior notice, and the provisions relating to the same have been detailed herein.
The Company does not guarantee completion of all dhams/temples, priority darshan, completion of the charter sector or adherence to planned schedules. Temple closures, crowd restrictions, VIP movements, or administrative orders are beyond the Company’s control, and no refund shall be payable in such cases except as specified in the itinerary / charter booking confirmation.
Passenger weight is a safety-critical requirement. Incorrect weight declaration, excess baggage, or load limitations may result in denial of boarding or additional flying charges, and the Company shall not be liable for the same. Baggage liability, if any, shall be limited to the allowances expressly stated herein. In case of a Force Majeure Event, the Company’s liability shall be limited only to the refunds expressly provided in the cancellation policy. No compensation shall be payable for delays, missed connections, accommodation, meals, transport, or any consequential losses.
By proceeding with the booking, the Client acknowledges and accepts all risks inherent to helicopter travel and agrees to abide by all instructions, safety norms, and operational decisions of the Company and its crew.
a. Tour prices are printed on our brochures. Please complete the booking as per the steps provided on our website/ portal, along with an initial deposit per person for the tour packages. This initial deposit amount is non-refundable or non-transferable in the event of cancellation / change of travel date of tour by the Clients.
b. After the payment of the initial deposit, the Client must pay the balance amount for the package, within the timelines prescribed for the specific tour package booked by the Client.
i. For the selected tour packages, the balance amount shall be paid twenty eight days (28) days prior to Journey. In case the booking is made less than twenty-eight (28) days before the journey date, 100% payment shall be required at the time of booking to confirm the reservation.
ii. In the case of helicopter charter services expect as may be specified in the package of the Company, hundred percent (100%) advance payment shall be required at the time of booking.
If the Client fails to pay the applicable balance amount within the stipulated timeline under the specific package, the booking shall be deemed to be cancelled and the initial deposit or advance amount paid shall stand forfeited without any refund to the Client.
c. All cheques / demand drafts to be payable in the name of ‘Syandan Aviation Pvt. Ltd.’ Twenty-eight (28) days before the journey date or in case of a shorter period from 28 days then on the date of such booking. On payment of the deposit amount you will be given an official receipt from the Company via email. The payments may also be through online mode of payment through the payment gateway provided on the Company’s website or Mobile application. You also acknowledge that payments made through credit or debit cards shall attract a surcharge of 3.5%, and payments made through American Express or foreign cards shall attract a surcharge of 4.5%, which shall be borne solely by you.
a. In the event the Client wishes to change the date of travel or transfer the booking from one tour to another, such request shall be treated as a rescheduling request and shall be subject to the conditions set out herein. The Client acknowledges that the timelines for seeking a reschedule differ based on the helicopter tour package booked, as has been specified below:
i. For the pilgrim tour packages, any request for rescheduling shall be made at least twenty eight (28) days prior to the scheduled date of travel. All rescheduling requests shall be accommodated subject to availability and at the discretion of the Company. In case the booking is made less than twenty-eight (28) days before the journey date, rescheduling / name change is not permitted.
ii. Rescheduling for helicopter charter services may be permitted subject to aircraft availability, operational feasibility, and any additional charges that may arise which shall be payable by the Client.
b. Any rescheduling request accepted by the Company shall attract a rescheduling fee equivalent to ten percent (10%) of the total tour cost. Only one rescheduling request shall be permitted per booking, and any subsequent request shall be treated as a cancellation by the Client. Any rescheduling request received after the timelines specified above shall be deemed to be a cancellation by the Client, and the cancellation charges applicable under these Terms and Conditions shall apply. Upon payment of such cancellation charges, the Client may make a fresh booking for another tour, subject to availability and applicable terms.
c. All rescheduling requests shall be subject to the approval of the Company and to operational considerations including weather conditions, regulatory permissions, pilot and aircraft availability, weight limitations, and other safety requirements. The Client acknowledges that the Company may, at its sole discretion, refuse a rescheduling request where the revised date is operationally unfeasible.
d. In cases where the Client has misdeclared passenger weight, or where weight restrictions prevent the Company from accommodating the Client on the revised date, rescheduling shall not be permitted, and the booking shall be treated as a cancellation without refund.
e. The Client further acknowledges that any hotel bookings, local transport arrangements, darshan permissions or slots, and other ancillary services are subject to availability on the revised date, and any increase in tariff, charges, or costs shall be borne exclusively by the Client. No refund, adjustment, or credit shall be provided for services partially availed or left unutilised due to a rescheduling request made by the Client. The Company shall not be liable for any loss, expense, or consequential damages incurred by the Client in connection with a rescheduling or the inability to reschedule, and failure to adhere to the terms of this Clause may result in the forfeiture of all amounts paid.
a. All passengers must provide a valid government-issued photo ID at the time of booking and carry the same ID for verification at the time of booking or boarding, as may be notified by the Company. Acceptable IDs include Aadhaar Card, Passport, Voter ID (EPIC), Government Employee ID, or Driving License. Failure to present a valid ID may result in denial of boarding without any refund.
b. Children above two (2) years of age shall be charged the full applicable fare. Children below two (2) years may travel without a separate seat and ticket; however, their weight shall be added to the total permissible load of the group and shall be considered for the purpose of load calculations and seating arrangements. For children below two (2) years (calculated up to the completion of the tour), a valid government-issued ID or birth certificate must be provided at the time of booking for age verification.
c. The maximum permissible individual passenger weight for-
i. the Do Dham and Char Dham package, is seventy-five (75) kilograms per passenger. Any excess weight shall attract additional charges at the rate INR 2000/- per kg over and above 75 kgs and may, at the discretion of the Pilot-in-Command, result in denial of boarding based on safety considerations.
ii. Mathura-Vrindavan package, all passengers must accurately declare their body weight at the time of booking. The maximum permissible group weight shall not exceed 450 kg. Any passenger weighing more than 75 kg may be denied boarding at the discretion of the Pilot-in-Command (PIC), based on safety and load considerations. Any misdeclaration or under-declaration may result in denial of boarding without entitlement to refund.
iii. the Khatu Shyam Ji-Salasar Balaji package, the total permissible payload (including passengers and baggage) is four hundred fifty (450) kilograms, Misdeclaration or under-declaration of weight shall attract a penalty of INR 20,000 in addition to the applicable overweight charges and may result in denial of boarding without refund.
iv. The helicopter charter operations, the permissible payload for the flight, including passenger and baggage weight, shall be determined based on aircraft type, fuel requirements, altitude and temperature conditions, and load and balance calculations, which shall be notified by the Company in advance, upon booking of the charter by the Client. The Pilot-in-Command shall have absolute discretion to determine whether the payload is safe and acceptable for the intended flight.
d. Helicopters are highly effective for remote connectivity and fast transportation; however, due to their design and safety limitations, they cannot accommodate all types of baggage. Only one piece of soft baggage weighing up to five (5) kilograms per passenger is permitted. Hard-top suitcases, bigger trolley bags, or oversized baggage shall not be permitted on board under any circumstances. Any baggage exceeding the permissible weight or size limits shall not be accepted due to safety and operational constraints inherent to helicopter operations.
e. Seating of passengers inside the helicopter shall be determined solely by the Pilot-in-Command or the Company’s ground staff based on load distribution, safety considerations, and weight balancing requirements. Passengers shall comply with the seating arrangement allotted to them and shall not demand changes thereto.
f. Passengers who are senior citizens, persons with known medical conditions, or persons who may require special assistance are advised to obtain a medical fitness certificate prior to travel. Helicopters configured for passenger operations are not equipped to provide any form of in-flight medical support. The Company shall not be liable for any medical complications arising during the tour.
g. Passengers are strictly prohibited from carrying prohibited items, including but not limited to inflammables, sharp objects, lithium battery packs beyond permissible limits, medical oxygen cylinders, emergency medical equipment, or any item that may compromise flight safety or is a part of Dangerous goods as mentioned in IATA Dangerous Goods Regulations (IATA DGR) table 2.3.A. The Company reserves the right to deny boarding to any passenger carrying such items. NOTE: SAPL is not authorized to carry any DG.
h. The Client acknowledges that all helicopter operations are subject to strict load and safety limitations and that the Pilot-in-Command’s decision regarding passenger weight, baggage, seating, and overall payload shall be final and binding.
i. The Client acknowledges and agrees that the Company shall not accept, for carriage on any single-engine helicopter operated by or on behalf of the Company, any passenger falling within the following VIP categories: (i) Speaker of the Lok Sabha; (ii) Deputy Chairperson of the Rajya Sabha; (iii) Central Ministers of Cabinet Rank; (iv) Chief Justice of India, Supreme Court; (v) Governors of States; (vi) Chief Ministers of States; (vii) State Ministers of Cabinet Rank; and (viii) SPG-protectees of Z-Category security classification. The Client shall, at the time of booking, fully and accurately disclose whether any prospective passenger falls within any of the aforesaid restricted categories. Passengers belonging to these categories shall not be booked, scheduled, or permitted to undertake travel on single-engine helicopter flights under any circumstances.
j. The Client agrees and acknowledges, any behaviour that endangers or may endanger the helicopter, crew, passengers, or property, including but not limited to refusal to follow the instructions from the Pilot or the ground crew, disruptive behaviour, abusive language, intoxication, interference with crew duties, attempts to carry prohibited items, or any conduct compromising aviation safety, shall constitute “Passenger Misconduct.” In the event of Passenger Misconduct or anticipated misconduct, the Company and/or the PIC may, at their sole discretion, deny boarding, offload or de-board the passenger, refuse onward carriage, or terminate the passenger’s journey without refund. The Company may also report the incident to the nearest police station and pursue further legal actions. The passenger shall indemnify the Company for all losses, damages, penalties, or liabilities arising due to such misconduct.
a. All information contained in any brochure, itinerary, or promotional material is based on information available at the time of publication. The Client acknowledges that such information is indicative in nature, and actual tour experiences and cost may vary depending upon operational, meteorological, regulatory, or temple-authority-related circumstances.
b. The Company reserves the right to modify, amend, or alter the itinerary, schedule, departure timing, flying sectors, accommodation, darshan arrangements, or any other component of the tour due to weather conditions, ATC restrictions, temple authority permissions, lack of regulatory clearances, operational or technical requirements, or any Force Majeure Event. “Force Majeure Events” shall include weather disturbances, natural calamities, civil unrest, government directives, regulation of helicopter operations, strikes, riots, wars (declared or undeclared) acts of God, or any event beyond the Company’s reasonable control.
c. The Client acknowledges and accepts that such changes as mentioned in para (b) may be necessary for the safe, lawful, and efficient operation of helicopter flights and associated services.
d. Where the Company becomes aware of modifications in advance, it shall make reasonable efforts to notify the Client prior to travel. In all other cases, the Company’s ground staff or pilots shall inform the Client of such changes at the helipad or during the course of the tour.
e. In helicopter operations, itinerary variations may occur due to weather, duty-hour limitations, passenger load, temple crowding, ATC restrictions, closure of helipads or authority directions. The Client agrees that changes in darshan timing, sequence of temple visits, alteration of halts, delays in departure, or diversion to alternative helipads shall not entitle the Client to any refund except as expressly provided in the package-specific refund policies.
f. Package-specific itinerary conditions shall apply as follows:
i. Pilgrim Tours: The cancellation policy for the particular pilgrim tour has been specified in the itinerary shall apply and shall be binding on the passenger.
ii. Charter Flights: Diversion to the nearest safe helipad shall be at the discretion of the Pilot-in-Command. Additional flying time, landing charges, ground handling, and crew accommodation if required shall be charged to the Client.
g. The Company shall not be liable for any loss, expense, or interruption resulting from itinerary changes, delays, diversions, or operational constraints. These Terms shall prevail over any brochure or itinerary in the event of inconsistency or conflict.
h. By signing / accepting / confirming the booking, the Client expressly agrees to all terms relating to itinerary accuracy, indicated nature of brochures, and variations arising from Force Majeure or operational requirements.
a. Company is not responsible for any loss, theft or damage to personal belongings of the Client during travel, at helipads, during darshan, or at any accommodation provided as part of the tour. The Client may lodge a complaint with local authorities at their sole discretion and cost.
b. The Client acknowledges and agrees to assume sole and full responsibility for their baggage and personal belongings throughout the duration of their travel. The Company shall not be held liable for any loss, theft, damage, or misplacement of the client's luggage, belongings, or valuables, whether occurring during transportation, accommodation, or any other aspect of the travel itinerary.
c. The Client is responsible for safeguarding their possessions, securing baggage properly, and following all safety instructions issued by the Company or its representatives. No compensation shall be payable for loss or damage except as expressly provided.
d. The Company shall be responsible only for baggage handling during helicopter boarding and deboarding between tour locations. Any refund or inconvenience allowance arising from delayed, damaged, or lost baggage shall be governed exclusively by Clause VIII(d).
a. Any request for deviation by the client which may be in the form of an additional service(s) or reduced service(s), from that which is being offered in the pre-booked tour, shall be communicated by the Client to the Company in writing. The Company shall register the request for deviation subject to receipt of advance caution money for services under deviation. However, registering a deviation request and receiving advance caution money towards the same shall not guarantee the acceptance of deviation request by the Company. The Company shall subject to the availability of the services, as per the deviation request of the client, accept or reject deviation.
If the Company accepts deviation, then it shall confirm the deviation date and collect the balance money if any, along with the applicable taxes upon the confirmation of the deviation. The Company does not assure, guarantee or warrant that the deviation request of the Client shall always be accepted and disclaims all liability, and / or responsibility arising thereto.
a. Tour Packages- Client-initiated Cancellation Policy: If the Client is willing to amend or cancel his/her booking due to whatsoever reasons including death, accident, illness, or any other personal reasons, the Company shall be entitled to charge cancellation charges from the Client. The Client acknowledges that helicopter tour operations involve advance arrangements, permissions, and pre-booked services, and therefore cancellation charges for all tour packages i.e., Do Dham Tour, Char Dham Tour, Mathura–Vrindavan Tour, and Khatu Shyam Ji-Salasar Balaji Tour, are levied strictly as per the timelines set out in the respective itinerary.
b. Helicopter Charter – Client-Initiated Cancellation:
| Timeline Before Departure | Cancellation Charges | Refund Notes |
|---|---|---|
| More than 48 hours before departure | 25% of charter cost | 75% refund. Aircraft must have been blocked / confirmation received through mail or message. |
| 48–24 hours prior to departure | 50% of charter cost | 50% refund. |
| Within 24 hours | 100% of charter cost | No refund. |
| Force Majeure after aircraft prepared | INR 1,00,000 | Flight preparation cost. |
| Client cancels after aircraft leaves base | 100% of charter cost | No refund. Even if weather/ATC issue. |
Any cancellation due to incorrect passenger weight declaration shall also be treated as a Client-initiated cancellation with no refund.
c. Company-Initiated Cancellations (Non–Force Majeure): If the Company cancels or amends the Client’s booking due to reasons other than a Force Majeure Event, the Client shall be entitled to the refunds and inconvenience allowances listed below. The Client may also opt for an alternate flight/date as and when offered by the Company at its discretion and subject to availability and operational feasibility. Any additional cost for the alternate arrangement to be borne by the client.
| Timeline before departure | Refund Payable | Additional Entitlement |
|---|---|---|
| anytime before departure | 100% ticket price excluding logistics cost. | Option for alternate flight, if applicable |
d. Force Majeure Cancellations:
| Cancellation timeline | Refund Payable | Other charges, if any |
|---|---|---|
| Cancellation before beginning of the tour or departure of charter | 100% ticket price excluding logistics cost. | Any logistics / facilitation charges paid to third-party service providers shall be deducted from the payments made by the client. |
No compensation, reimbursement, or allowance shall be payable by the Company for delays, diversions, overnight halts, accommodation, meals, or transport necessitated due to Force Majeure Events. However, in accordance with the company’s policy, necessary arrangements shall be made by the Company and the same shall be charged on actuals by the Company to the Client.
